Frequently Asked Questions:

How do you find such good people to clean?
We started from day one paying top dollar (we have always been considerably above minimum wage), we treat them right, and of course do the necessary background check.  But, we also have the benefit of offering no weekends, no evenings and no holidays.

How do you decide what is 'general cleaning' and what isn't?
The rule of thumb is that if the task would typically be done weekly in cleaning, it is general cleaning.   If it is something that you would typically do once or twice a year, then that is categorized as 'deep cleaning'.

Do you use any dangerous chemicals?
No. All our products are non-toxic, non-abrasive and contain no bleach. We are environmentally and people friendly.

Will you do my "Spring Cleaning"?
Sure. We know that even a weekly thorough, general cleaning will require spring cleaning from time to time. If interested, call to schedule an hourly cleaning. We will work from a prioritized list, which you provide. We prefer you to be home, if possible, to oversee the progress, but do not require it. If we are not trained or equipped to do something requested, we will tell you that. Anytime you ask us to use your products or equipment, we ask you to take responsibility for the results. It is helpful if you can review with the manager over the phone what you would like our staff to accomplish for you at the time you schedule the special cleaning.

Are you bonded and insured?
Yes. Of course any insurance claim must be verified to the satisfaction of the insurance company before a claim is settled.

I have lots of collectibles and knick-knacks--How should we handle that?
That is up to you. We don't go inside cabinets to dust routinely but items out in the open will be moved and dusted unless you specify otherwise. Obviously, homes with lots of things to dust take longer than those without, so it will inevitably be reflected in the price of cleaning your home. If you have a particular item or items that you especially cherish and would like to minimize the risk of that item being broken or damaged, we will be happy to note such things and leave them alone.  Unfortunately accidents do happen, but let's minimize the risk where you see fit.

Do you prefer to use your equipment and supplies or mine?
Our staff is most efficient and effective using the standard, authorized Tjs equipment and supplies which they have been trained to use and use daily. If you have some product or piece of equipment you prefer them to use, we will do that only if you accept the risks involved with no training in their use.

Do you clean windows?
Yes, Tjs offers a complete window Cleaning Service. In addition to the regular window service, that the house keeper provide. House Keeping window service is as such:inside and out of the front door and the back patio door . All other windows would be additional, and require a window cleaning crew. Ask Sale Rep for details.

Do you do laundry or ironing?
We typically do not, but if the situation called for us to perform this type of cleaning service, an hourly rate would apply.  In addition, you would have to assume the risks for any damage caused from doing these things, due to the fact that our staff are not trained or insured to do such tasks.

Is there a better day of the week to be cleaned?
The old inclination of "getting it cleaned for the weekend" is now counter-balanced by "It stays cleaner, longer, if I get it done on Monday or Tuesday". So, you decide. Then ask for your preference and we will work with you as much as our schedule and your geography allow us.